Legal

This document details our practices regarding the collection, use, and protection of personal data obtained through this website.

Privacy

• Data We Collect:
• Personal Identification Information such as name, email address, phone number, etc.
• Purchase History for signed-in accounts.

• Data Collection Methods:
• Directly supplied information through online registration or order placement.
• Voluntary feedback via customer surveys, message boards, or email.
• Website usage data collected through browser cookies.

• Utilisation of Your Data:
• Processing orders and managing accounts.
  • Email communication about offers on products and services.
  • Sharing information with third parties for product delivery without permitting marketing usage.
  • Utilising credit reference agencies to prevent fraudulent transactions during order processing.

• Data Storage:
• Secure storage on cloud-hosted web servers with password protection and SSL encryption, accessible only to authorised personnel.
• Retention of customer details unless opted out. Details will be retained for 5 years unless otherwise stated.
• Retention of Dragon Club membership details.

• Marketing:
• Sending relevant information and service updates upon consent. Opt-out is available at any time by contacting us at hello@iamkdk.uk

• Your Data Protection Rights:
• Right to access, rectification, erasure, restriction, objection to processing, and data portability under specific conditions.
• Contact us at hello@iamkdk.uk to exercise these rights within a month.

• Cookies:
• Usage of standard text files for internet log and visitor behaviour information.
• Improvement of website experience by keeping users signed in, understanding site usage, and providing targeted advertisements.
• Functionality and advertising cookies used; browser settings can disable cookies affecting site features.

For further cookie information, visit www.allaboutcookies.org.

To edit or revoke your Cookie consent, please click here.

• Other Websites and Privacy Policies:
• Our privacy policy applies solely to our website. Review external sites’ policies if accessed via links on our site.

• Policy Updates:
• Regular reviews and updates posted on this webpage. Last updated on 19th March 2025.

• Contact Information:
• For privacy policy inquiries or data protection rights, email us at hello@iamkdk.uk.
• To report unresolved concerns, contact the Information Commissioner’s Office at http://ico.org.uk.

Shipping

Orders are processed within 1 – 3 business weekdays (excluding weekends and holidays) upon confirmation receipt. A subsequent email notification will be sent when your order is shipped. Delays due to Royal Mail are beyond our control. For urgent orders, contact hello@iamkdk.uk for potential alternative shipping arrangements.

• Domestic Shipping Rates:
• Calculated and displayed at checkout.
• Uther Saga books second-class rates:
• Standard: £2.50
• Tracked: £2.80
• Dragon Club single-story books second-class rate: £0.85

• International Shipping:
  • Obtain a quote by contacting hello@iamkdk.uk with delivery details.

Addressing Issues:

• Contact hello@iamkdk.uk within 30 days of order date with order number, query, and photo of damaged item if applicable.

For further questions, please contact us at hello@iamkdk.uk.